Terms and Conditions
1.1 www.thesimpleenergy.com is an Internet based portal owned and operated by TheSimpleEnergy, a company incorporated under the laws of India. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by TheSimpleEnergy at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
The Website is a platform that facilitates the online sale and purchase of electric vehicles and services offered by TheSimpleEnergy (“Services”). The purchase of products and services on the Website shall be governed by the Terms of Offer for Sale (“Terms of Offer for Sale”).
3. Eligibility to Use
3.1 The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the TheSimpleEnergy system by TheSimpleEnergy for any reason whatsoever. If You do not conform to the above qualification, you shall not be permitted to avail of the Services or use the Website. You represent that You are of legal age and eligible in all respects to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, you may avail the Services provided by TheSimpleEnergy through Your legal guardian in accordance with the applicable laws.
3.2 TheSimpleEnergy reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
3.3 You shall not have more than one active Account on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party.
4. User Account, Password, and Security
4.2 The Website requires You to register as a User by creating an Account to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify TheSimpleEnergy of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. TheSimpleEnergy cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4.2. You may be held liable for losses incurred by TheSimpleEnergy or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account because of Your failure in keeping Your Account Information secure and confidential.
4.3 The Website also allows restricted access to the Services for unregistered Users.
4.4 You shall ensure that the Account Information provided by You in the Website’s registration form is complete, accurate and up to date. Use of another user’s Account Information for availing the Services is expressly prohibited.
4.5 If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or TheSimpleEnergy has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TheSimpleEnergy has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof) and further reserves it right to proceed against you as per law in case of any illegal or malicious act in whatsoever manner.
5. Pricing Information
5.1 TheSimpleEnergy strives to provide You with the best prices possible on products and services You buy or avail of from the Website. The pricing details for purchase of products and services from the Website are detailed under the Terms of Offer for Sale.
5.2 You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card, which is not lawfully owned by You, i.e., in any transaction, you must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation, or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. TheSimpleEnergy expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
5.3 TheSimpleEnergy shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the present limit mutually agreed by TheSimpleEnergy with our acquiring bank from time to time.
6. User Obligations & Conduct
6.3 You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You access on the Website in accordance with Section 7.
6.4 You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by TheSimpleEnergy. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
6.5 You acknowledge and agree that by accessing or using the Website or Services, you may be exposed to content from other users that You may consider offensive, indecent, or otherwise objectionable. TheSimpleEnergy disclaims all liabilities arising in relation to such offensive content on the Website. Further, you may report such offensive content in the manner prescribed under Section 15 herein.
6.6 If Website allows You to post and upload any material on the Website, you hereby undertake to ensure that such material is not offensive and in accordance with applicable laws.
6.7 You agree that TheSimpleEnergy may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
6.8 You are also under an obligation to use this Website for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Website.
7. Use of Materials
7.1 Except as expressly indicated to the contrary in any applicable Additional Terms, TheSimpleEnergy hereby grants You a non-exclusive, freely revocable (upon notice from TheSimpleEnergy), non-transferable access to view, download and print product catalogues or any other materials available on the Website.
7.2 The rights granted to You in the product catalogues, or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website cannot be copied or retransmitted unless expressly permitted by TheSimpleEnergy.
7.3 Any purchase of the electric vehicle or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any product or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Services or products purchased is not transferrable to any third party for profit. In case of any breach of the aforesaid conditions You would be liable to proceeded against in accordance with the appropriate law at your own risk and consequences and You accept the liability thereof.
8. Intellectual Property Rights
8.1 The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by TheSimpleEnergy and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
8.2 The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of TheSimpleEnergy or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of TheSimpleEnergy, the vendor or the third party that may own the Marks.
8.3 Except as expressly provided herein, you acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce, or distribute any Content through any medium without obtaining the necessary authorization from TheSimpleEnergy or thirty party owners of such Content.
8.4 In case of any breach of the aforesaid conditions You would be liable to proceeded against in accordance with the appropriate law at your own risk and consequences and You accept the liability thereof.
9. Third Party Content
The Website makes available general third-party information such as, product catalogues, lists of authorized dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources (“Third Party Content”). Similar Third-Party Content would also be available to You on the email received by You from TheSimpleEnergy. The provision of Third-Party Content is for general informational purposes only. You acknowledge that the Third-Party Content provided to You is obtained from sources believed to be reliable. TheSimpleEnergy does not provide any guarantee with respect to any the Third-Party Content and TheSimpleEnergy shall not be held liable for any loss suffered by You based on Your reliance on or use of such data.
10. Disclaimer Of Warranties & Liability
You expressly understand and agree that, to the maximum extent permitted by applicable law:
10.2 to the maximum extent permitted by applicable law, TheSimpleEnergy will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. TheSimpleEnergy also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any user content.
10.3 TheSimpleEnergy will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services or materials, either with or without your knowledge. TheSimpleEnergy has endeavoured to ensure that all the information on the website is correct, but TheSimpleEnergy neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product, or service. TheSimpleEnergy shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities, and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, TheSimpleEnergy shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond TheSimpleEnergy’s control. The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. TheSimpleEnergy accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
11. Indemnification and Limitation of Liability
11.3 In no event shall TheSimpleEnergy , its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not TheSimpleEnergy has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, Services or materials.
11.4 The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
13.3 TheSimpleEnergy may also terminate or suspend all or a portion of Your account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
13.4 You agree that all terminations shall be made in TheSimpleEnergy ‘s sole discretion and that TheSimpleEnergy shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
14. Governing Law
You hereby expressly agree to receive communications by way of SMS, e-mails from TheSimpleEnergy/authorized third party relating to Services provided through the Website.
18. General Provisions
19. Feedback and Information
Any feedback You provide to this Website shall be deemed to be non-confidential. TheSimpleEnergy shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) TheSimpleEnergy is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) TheSimpleEnergy may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from TheSimpleEnergy for the feedback under any circumstances.
20. Return Policy
If a customer opts for a cancelation of pre booking, the booking amount is fully refundable.
All eligible refunds shall be processed by us within a period of 45 working days.
Please note that the Customers will be eligible for refunds only for the booking amount paid by the Customers. The Customers shall not be eligible for any refunds on payment by the Customer of the complete purchase amount towards the vehicle.